Frequently Asked Questions

Getting Started Questions

How do I register?

You can register anytime you like by clicking the start here button on the homepage. Straight away, you'll receive a registration email with login details for your online fundraising page. Within a few days, you'll be contacted by our dedicated support team.

Can I support the Cancer Society in another region?

Most people support their local Cancer Society but you can hold a fundraiser to support the Cancer Society anywhere in New Zealand.

Can I sign up as a team?

Yes you can! First you will need to sign up and create your own fundraising page. On the right hand side of your fundraising page, select ‘Create a new team’ and give your team a name. Click ‘Create Team’ to go through to your new team page!

You can also join a team if it has already been set up. Simply visit your fundraising page and click ‘Join an existing team’. Search for the team that you wish to join and click the ‘Join this team’ button.

Are there any special guidelines I should be aware of?

Yes, there are guidelines you should follow. Please read the terms and conditions before you get started or contact your local Cancer Society for further information.

Why do I need to register?

We want to get to know our supporters are. We also want to provide you with help and guidance as and when you need it. When you register you get an online fundraising page that will help you with promoting your activity and raising funds.

Fundraising Questions

Where does my fundraising money go?

Cancer Society relies on the support and generosity of the community. The money raised stays in the region to help people in your community through support services, health promotion programmes, and cancer research.

How can I promote my You Can for cancer fundraiser?

The easiest way to promote your activity is by sharing your online fundraising page and using the resources available on this site under Tools.

If you are producing your own promotional material to spread the message further, make sure it is clear you are raising funds to support the Cancer Society.

If local media want to cover your fundraiser or use the Cancer Society name and/or logo please speak to your local Cancer Society first.

Do you have any fundraising tips?

Personalise your page - let people know why you are raising money for the Cancer Society (the personal touch really helps).

Get the ball rolling - donating to yourself is a great way to kickstart your fundraising and get you off $0, it also helps show your commitment.

Email everyone and anyone you know - tell them what you're planning and how they can support you, the personal touch of a direct email can be more successful than a social media post.

Share your progress on social media - people love to follow your success and you never know, you may have forgotten someone in your email.

Ask your workplace to dollar match - ask your boss if they're able to support you by matching every dollar you raise.

Banking Questions

How do I bank cash donations?

If you have received a cash donation that you need to add to your online fundraising page you have 2 options: 

  1. Bank the money into your local Cancer Society's bank account, please ask your local office for their bank account details. Please remember to put your name and fundraiser as a reference (or you may be given a reference) so the donation can be added to your page.
  2. Take the cash into your local Cancer Society, they will bank it for you and add the donation to your fundraising page.

We have a handy donation sheet that will help you keep track of all off-line/cash donations, you can find it under Tools. If your donation does not show on your page please contact us so we can link the donation to the correct fundraiser.

What if the donor wants a tax receipt?

Online donors will automatically receive a tax receipt via email, you don’t need to do a thing. If you receive an offline donation, write down their name, email address and the amount donated and pass this on to the Cancer Society with the money you received. They will send the donor a receipt. There is a handy sheet to track all your offline/cash donations in the Tools section of this website.

Technical Questions

I've forgotten my password. Can you help?

Click on the Forgot Password? link under the Login fields. You will need to provide your account email. Everyday Hero will send you instructions on how to reset your password on their portal. To avoid confusion, close that page, after you have reset your password and come back to You, Can for Cancer to continue.

Have a different technical issue?

You can get in touch with the Everydayhero support team for help with your fundraising page, donations or your account via chat on your page during business hours or via email at

Please contact your local Cancer Society to help with all other technical issues.

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